This Privacy Policy explains how Trail Cloud Innovation Services Private Limited ("Trail," "we," "our," or "us") handles your information when you use our websites (like trail.do and its sub-domains, collectively "Sites") and all our products, including our web and mobile apps (the "Service").
We don't host the Sites or Service ourselves. All your data, including personal information, is stored by trusted third-party hosting providers on servers they own or control, which could be located anywhere in the world.

1. Your Privacy Matters
Your privacy is important to us. This policy tells you:

• What data we collect.
  
• How we use it.
  
• The choices you have about your data.
  

"Personal Data" means any information that can identify you, like your name, email, address, or other contact details.
This Privacy Policy is part of our Terms of Service, which you can find at trail.do.
Please read this policy carefully. If you don't agree with it, please stop using our Sites or Service. You're not legally required to give us your data, but if you don't, you won't be able to use certain parts of our Sites or Service.
We may change this Privacy Policy at any time. Changes will take effect 10 days after we post the updated policy on our Sites, and your continued use means you accept those changes.

2. The Data We Collect
We collect data to provide and improve our Service.

• General Browse: You don't need to give us Personal Data just to browse our Sites.
  
• User Account: To use our Service, you'll create an account with a username and corporate email address. We might send you updates or account information via email or text.
  
• "Contact Us" Information: If you reach out to us, we'll ask for your name, email, and phone number to respond to your request.
  
• How You Use Our Service (Usage Data): We collect information about how you use our Sites and Service, including your interactions with us, features you use, and any third-party integrations you connect.
  
• Purchases: If you buy services from us, we'll collect necessary information like credit card details, billing info, and other data to complete your purchase and process recurring payments if you authorize them.
  
• Website & Device Data: We gather data from your browser or mobile device, like your device type, mobile ID, browser preferences, and how you interact with our Sites and Service (e.g., using log files and analytics tools). We also use "cookies" and other technologies to enhance your experience.
  
• Third-Party Integrations: If you link our Service with a third-party service, they might share relevant account data with us. We never store your passwords for these third-party services.
  
• Analytics: We use tools like Google Analytics to understand how our Sites and Service are used, which helps us improve them.
  
• Customer Data: As part of using the Service, you might submit data about your customers. Our use of this "Customer Data" is governed by our Terms of Service.

3. How We Use and Share Your Data
We use your data to:

• Provide and improve our Service.
  
• Contact you about the Service.
  
• Verify your identity when you access secure parts of our Service.
  
• Send you updates and news about our Service and products.
  
• Respond to your "Contact Us" requests.
  
• Send you important service and administrative messages (like security notices or password resets) – you can't opt out of these essential messages.
  
• Share your Personal Data based on your specific instructions or requests.
  
• If you ask for help with an issue related to your organization, we may share your concern with your organization's admin.
  

We will also share your data if required by law, to enforce our Terms, or to address fraud, security, or safety concerns.
We do not sell, trade, or rent your Personal Data to others. We may share general, aggregated demographic information (which doesn't identify you personally) with our business partners for analysis.

4. How We Protect Your Data
The security of your Personal Data is important to us. We follow industry-standard security practices to protect the data you submit to us. If you have any security questions, please contact us at trail.do.

5. Your Data Rights & Choices

• Accessing/Changing Your Data: To access, change, or erase your data, or to restrict its processing, please typically contact your Organization's Admin, as they usually control your Personal Data. You can also reach our support team at support@trail.do.
  
• Opting Out of Marketing: You can choose not to receive future promotional emails from us by clicking the "unsubscribe" or "change email preferences" link at the bottom of our emails. Remember, you'll still get essential service-related emails.
  
• Your Choice to Provide Data: You always have the choice whether or not to provide Personal Data. If you choose not to provide mandatory data needed for our Service, you might not be able to access certain features.
  

6. Important Notices

• Third-Party Services: Our Sites and Service may link to or integrate with other websites or services not controlled by us. We're not responsible for their privacy practices. Always read the privacy policy of any third-party service you use.
  
• Data Retention: We keep your data as long as you use our Service, and then according to our Data Retention Policy.
  
• Children's Privacy: Our Service is not for children under 18, and we don't knowingly collect their Personal Data. If we learn we have, we'll delete it immediately. If you believe we have such information, please contact us at support@trail.do.
  

Questions or Concerns: If you have any questions or complaints about our Privacy Policy or your privacy, please contact Trail Cloud Innovation Services Private Limited's support at support@trail.do.